Boosting our client-facing engagements to deliver the highest standards of customer service, new hire Sophie Paterson will now be working closely with our clients on Business Change and Transformation activity. As Senior Business Consultant she will lead customer engagements from pre-sales to solution delivery and develop deep customer relationships through the provision of solution design and consultancy support.
Sophie brings with her a wealth of agile digital technology expertise, business consultancy experience and NHS knowledge. Sophie has worked at several NHS trusts including primary care, an acute, and a large community trust and also in central government. With a keen intention to move the data agenda forward in the NHS, Sophie sees her move to Insource as brilliant opportunity to work with an agile, fast-moving business that can truly help build a firm data foundation across the NHS.
Building strong customer relations is a key priority for Insource. Zafran Hussain joins us as SQL Server and Solutions Support Lead and he will be one of the friendly voices at the end of the phone that will help sort your daily problems. With expertise at 1st, 2nd and 3rd line, team leader and account manager support, Zaf will help Insource instil the latest query processes and escalation procedures to ensure we deliver the most effective resolutions to all your technical issues.
Bringing with him a wealth of industry standard capabilities, Zaf is really looking forward to working with the team in what he sees as a friendly, hardworking company with an extraordinary solution set that truly has a family feel.
I’m sure you’ll join us in welcoming both Sophie & Zaf to our growing, dynamic family.