Solutions

Patient Journey Analytics – creating actionable insight

For the first time ever trusts will have the ability to analyse every single patient journey. Patient journey analytics uses AI-enhanced process mining tools to visualise patient journeys with existing patient flow data. Trusts will be able to create actionable insights to accelerate patient flow and reduce waiting times.

Patient journeys from referral to discharge can vary significantly from patient to patient – despite each trust trying to standardise these pathways across their services. Insource, along with our analytics partners, can provide detailed actionable insights for all patient journeys – across every pathway, specialty and for each individual patient. Trusts can uncover bottlenecks, duplications in referrals or procedures…, and discover potential inequalities in patient experiences. Process mining tools are designed to transform the use of analytics from ward to board. Teams can harness their own data to visualise patient flow to deliver fair and consistent experiences for patient and staff while accelerating elective recovery.

Improve patient flow and reduce waiting times

  • Understand the real patient journey
  • Address bottlenecks and inefficiencies across the service
  • Avoid inequalities in patient and staff experiences
  • Streamline care and release capacity
  • Deliver data-driven continuous improvement
  • Make effective decisions with high quality timely data

 

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Sophie, Senior Business Consultant

‘The impact of a cancelled appointment is to add 39 days on average to the patient journey…’

Sophie, Senior Business Consultant

‘The impact of a cancelled appointment is to add 39 days on average to the patient journey…’

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Understand the real patient journey

Patient flow processes are often an idealised and simplified version of the truth. Using AI-enhanced process mining tools we can reveal what is really happening on the ground. We can visualise the entire journey and view it as the patient sees it and give the power to frontline teams to change processes to streamline care.

Address bottlenecks and inefficiencies across the service

With clarity of the whole patient journey across all specialties, bottlenecks in both clinical and non-clinical areas can be visually identified. Engagement between teams and individuals can be transformed to address bottlenecks and inefficiencies across the entire patient journey.

Avoid inequalities in patient and staff experiences

With access to daily, validated data the analytics tool allows interrogation by a range of patient and service descriptors including age, ethnicity, gender, diagnosis, pathway status. Trusts can begin to understand the impact of inequality on a patient or staff group and identify the causes of inequalities within the patient journey.

Streamline care and release capacity

It is incredibly difficult for trust teams to remove unwarranted variations, reduce administrative burdens and streamline processes without operationally relevant insights. The analytics capabilities in trusts today are largely focussed on oversight and reporting. Process mining tools enhance the trust’s analytics capability by providing operationally relevant insights to streamline patient care and release capacity.

Avoid inequalities in patient and staff experiences

With access to daily, validated data the analytics tool allows interrogation by a range of patient and service descriptors including age, ethnicity, gender, diagnosis, pathway status. Trusts can begin to understand the impact of inequality on a patient or staff group and identify the causes of inequalities within the patient journey.

Streamline care and release capacity

It is incredibly difficult for trust teams to remove unwarranted variations, reduce administrative burdens and streamline processes without operationally relevant insights. The analytics capabilities in trusts today are largely focussed on oversight and reporting. Process mining tools enhance the trust’s analytics capability by providing operationally relevant insights to streamline patient care and release capacity.

Deliver data-driven continuous improvement

Patient journey analytics demonstrates the real patient experience. Having a visually accurate view of these patient journeys encourages all teams from ward to board to utilise existing pathway data and embed analytics into their way of working. It encourages a culture shift towards data-driven continuous improvement.

Make effective decisions with high quality timely data

Underpinning our analytics solution is the Patient Pathway Plus core data engine that delivers accurate, automated, consolidated pathway and waiting list data. Our patient journey analytics creates powerful and relevant insights using high quality data to drive effective decisions.

Elective care solutions suite

Our comprehensive suite of elective care solutions encompasses waiting list management, data validation services, capacity planning, analytics, and eLearning solutions. This integrated portfolio is underpinned by our powerful Patient Pathway Plus core data engine which provides the unified data foundation to ensure a fast and targeted elective recovery

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